Level 2 IT Technician

Phoenix, AZ
Full Time
CTS Multifamily IT Solutions
Mid Level

Level 2 IT Technician - CTS Multifamily IT Solutions

Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that.  Complete Technology Solutions provides a revolutionary, cutting-edge IT service, MID or managed IT department solution.  We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day.     

The Role:

We're looking for a Level 2 IT Technician to join our support team. This role will provide remote support to all our clients across the US and onsite support to our clients local to the Phoenix Metro Area. We expect this role to do a lot of onsite work over the next few months, overseeing new client onboarding.  

Other responsibilities include:

  • Interact with CTS staff, clients, and service desk technicians via a variety of mediums (phone, email, ticketing system, Teams, in-person, text, etc.) to gain an understanding of issues, share information, and provide needed assistance to achieve high-quality results    

  • Communicate with vendors as needed to assist in problem resolution    

  • Provide guidance and assistance to local partners and vendors performing onsite support    

  • Maintain up-to-date documentation of clients’ IT infrastructure   

  • Assist CSS as needed with network onboarding for new clients    

  • Special projects as assigned   

  • Complete continuing education programs when available   

Qualifications:

  • Strong understanding and demonstrated business level support for Microsoft related technologies (M365, Active Directory, etc.) 

  • Experience troubleshooting, maintaining and installing servers and networking equipment (Hyper-V, DNS, DHCP, Firewalls, Switches, Wireless) 

  • Network cabling experience is a big plus  

  • MSP experience is a plus 

  • Property Management or Multifamily industry experience is a HUGE plus   

  • CompTIA A+ and Network+ or similar certifications required 

  • Excellent customer service, positive attitude, and professional demeanor    

  • Ability to communicate technical or complex concepts in a simple, straightforward manner  

Other Requirements:

This is a hybrid work set up: work from home with frequent local travel around the Phoenix Metro Area. 

  • Candidate must be willing to use their personal vehicle that is reliable.  

  • Candidate must have a dedicated workspace at home with minimal disruptions.   

HR Information:

  • Salary: $60,000-65,000 annually   

  • Full-time position  

  • Mileage reimbursement for onsite travel   

  • Health, Dental, and Vision Insurance provided (100% coverage for employees, 50% coverage for dependents)  

  • Schedule: Mondays-Fridays, 9am-6pm MT with 1 hour lunch   

  • Personal Days and PTO  

  • We have a client referral program with the opportunity to earn additional income. 

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