Systems Administrator

River Run Computers is a family of business consultants focused on IT. We have been providing extraordinary Managed IT services throughout southeastern Wisconsin and northern Illinois to keep you “up and running” since 1993. Our four-part support process and unique team model let you "Experience IT at its best." 

Recognized as one of "Milwaukee’s Best and Brightest Companies to Work For®” in 2022, River Run fosters an environment where dedication, recognition, and advancement converge. Join us and be part of our exceptional workplace where individuals flourish, and achievements are celebrated. 

In this position, your duties will include providing support to both local and remote staff nationwide, addressing technology issues at tier 2 or 3 levels. You will also play an active role in managing client relationships and delivering high-quality service across diverse hardware and software systems. Additionally, you will be responsible for offering support and guidance to junior technology staff at River Run Computers. 

Primary Duties and Responsibilities   

• Monitor and manage server and workstation health, including system logs, disk space, processor and memory usage, patches, backups, and security measures.  

• Perform setup, analysis, and troubleshooting of IT hardware and software, including installation, replacement, cabling, drivers, software customization, and user issue resolution.  

• Configure and analyze basic network protocols, diagnose connectivity and name resolution issues, and set up critical devices on the network.  

• Administer user accounts, mailboxes, printers, group policy, and network security.  

• Manage and administer designated client networks.  

• Assist the Support Desk with escalated issues and serve as auxiliary support when necessary.  

• Identify and refer complex issues for higher-level support.  

• Assist in setup, analysis, and repair of server and infrastructure devices under supervision.  

• Participate in configuration and deployment of complex network projects under supervision.  

• Maintain effective communication with clients and staff.  

Qualifications  

• Knowledge of fault-tolerance schemes and disaster recovery is preferred.   

• Windows Desktop and Server Administration   

• Mastery of Basic TCP/IP Skills   

• Foundational Understanding of DNS, Routing, Firewalls   

• Proficiency With Backup, Patch Management, and Anti Threat Technologies   

• Active Directory User and Object Management   

• Microsoft Exchange Mailbox & Client Management   

• Messaging Systems Spam Management   

• Foundational Understanding of Wireless Technologies, Messaging Systems, Virtual and Remote Access Technologies   

Education  

Associate's degree (A. A.) or better or three years+ of related experience in a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.   

Transportation 

Must have a reliable vehicle and valid insurance. 

Physical Demands 

The employee must regularly lift and /or move up to 25 pounds  

HR Information 

• $60k-$90k base salary DOE + bonus eligible  

• Full-time, in-office role with some local travel 

• Medical, Dental, Vision insurance 

• Life insurance 

• Short- and Long-term disability insurance. 

• Quarterly 401k matching 

• PTO accruals based on tenure (Year 1: 80 hours, Year 2: 120 hours, Year 3: 160 hours) 

• Cell phone stipend